Frequently Asked Questions
1. How long does dinner take?
-Anticipate 1 hour – 1.5 hours.
2. Do you accept reservations?
-Yes, we accept reservations up to 3 months in advance. Just call us at 515-225-3325 and one of our hosts can set it up.
3. How far in advance should we call for reservations
-We suggest 3-5 days for a prime time (6:00 pm to 8:00 pm)
4. I don’t have a reservation can we still dine at Ohana?
-Yes, we do accept walk-ins. Walk-ins are quoted a time based on 1st come 1st serve. Wait times will range between 10 min to 1.5 hours based on the evening. We realize most restaurants in Des Moines do not accept traditional reservations and the public is not accustomed to calling a week in advance.
5. Can we call ahead and put our name on a list?
-We do not do call ahead seating. The wait times we quote are estimated for the longest time you will wait. In order to keep our chefs cooking on time we only seat parties when your group is complete.
6. How many people fit around a table?
-Ten
7. We have 13 people and some of our group are children, can we still sit on one table? -We apologize but 13 or more people need to be placed on 2 tables. We do recognize groups who come together would like to eat together. Unfortunately, our tables do have space limitations; exceeding these make the experience uncomfortable for you and your chef.
8. My group is large enough to be on 2 tables. Will we be sat together?
-We try our best to place the party either across from each other or a split “L” shape. The reason for going across from each other is to allow each party to watch the other table and laugh along with the antics of their chef.
9. Can we request a chef?
-Yes, but any chef request is NEVER guaranteed.
10. We have dined at Ohana and did not like the chef. Can we request not to have him again?
-Yes, all “anti” requests are guaranteed. We do apologize for a poor performance on our part. We do recognize personality compatibility is a strong part of your experience at Ohana. We strive to match the right chef with the right group. We are sorry when we fall short of your expectations. Please give us another chance to find the match for you.
11. Can we request the guy in the commercial?
-Yes. The guy you see is Cy Gushiken. Cy is the owner and he cooks 4 nights a week. Cy is a popular chef and has many loyal customers. If you would like to request him, please call ahead.
12. I have a group of 30 people. Can I make a reservation on a Friday or Saturday?
-I’m sorry we normally do not take groups over 20 on a Friday or Saturday. You're welcome to speak with a manager and possible arrangements may be reached. We can accommodate your group on any other night – Sunday, Tuesday, Wednesday or Thursday.
13. Do you serve Sushi?
-We serve California Rolls on Friday/Saturday only. As sushi needs to be fresh and served almost immediately, we prepare a limited quantity. Come early to enjoy.
14. Do we have to sit with other people?
-Yes, we do try to fill our tables as close to 10 people as possible. It is your choice whether or not to talk with them. However, people have been surprised to sit with people whom they have not seen in months or years.
15. I made a reservation but I’m not sat for 15-20 minutes after my time. Why?
-We try our best to accommodate all our reservations. We only have 12 tables and some tables can carry over into waiting reservations.
16. Can I call and place an order to go?
-We do not do “carry-out/to-go” dinners.
17. How do I find you?
-We are located at 2900 University Ave. WEST DES MOINES.
-Anticipate 1 hour – 1.5 hours.
2. Do you accept reservations?
-Yes, we accept reservations up to 3 months in advance. Just call us at 515-225-3325 and one of our hosts can set it up.
3. How far in advance should we call for reservations
-We suggest 3-5 days for a prime time (6:00 pm to 8:00 pm)
4. I don’t have a reservation can we still dine at Ohana?
-Yes, we do accept walk-ins. Walk-ins are quoted a time based on 1st come 1st serve. Wait times will range between 10 min to 1.5 hours based on the evening. We realize most restaurants in Des Moines do not accept traditional reservations and the public is not accustomed to calling a week in advance.
5. Can we call ahead and put our name on a list?
-We do not do call ahead seating. The wait times we quote are estimated for the longest time you will wait. In order to keep our chefs cooking on time we only seat parties when your group is complete.
6. How many people fit around a table?
-Ten
7. We have 13 people and some of our group are children, can we still sit on one table? -We apologize but 13 or more people need to be placed on 2 tables. We do recognize groups who come together would like to eat together. Unfortunately, our tables do have space limitations; exceeding these make the experience uncomfortable for you and your chef.
8. My group is large enough to be on 2 tables. Will we be sat together?
-We try our best to place the party either across from each other or a split “L” shape. The reason for going across from each other is to allow each party to watch the other table and laugh along with the antics of their chef.
9. Can we request a chef?
-Yes, but any chef request is NEVER guaranteed.
10. We have dined at Ohana and did not like the chef. Can we request not to have him again?
-Yes, all “anti” requests are guaranteed. We do apologize for a poor performance on our part. We do recognize personality compatibility is a strong part of your experience at Ohana. We strive to match the right chef with the right group. We are sorry when we fall short of your expectations. Please give us another chance to find the match for you.
11. Can we request the guy in the commercial?
-Yes. The guy you see is Cy Gushiken. Cy is the owner and he cooks 4 nights a week. Cy is a popular chef and has many loyal customers. If you would like to request him, please call ahead.
12. I have a group of 30 people. Can I make a reservation on a Friday or Saturday?
-I’m sorry we normally do not take groups over 20 on a Friday or Saturday. You're welcome to speak with a manager and possible arrangements may be reached. We can accommodate your group on any other night – Sunday, Tuesday, Wednesday or Thursday.
13. Do you serve Sushi?
-We serve California Rolls on Friday/Saturday only. As sushi needs to be fresh and served almost immediately, we prepare a limited quantity. Come early to enjoy.
14. Do we have to sit with other people?
-Yes, we do try to fill our tables as close to 10 people as possible. It is your choice whether or not to talk with them. However, people have been surprised to sit with people whom they have not seen in months or years.
15. I made a reservation but I’m not sat for 15-20 minutes after my time. Why?
-We try our best to accommodate all our reservations. We only have 12 tables and some tables can carry over into waiting reservations.
16. Can I call and place an order to go?
-We do not do “carry-out/to-go” dinners.
17. How do I find you?
-We are located at 2900 University Ave. WEST DES MOINES.
